Privacy and Confidentiality Policy
The goal of this policy is to ensure the preservation of personal information and regulate how we collect, use, disclose, retain, dispose, or otherwise manage it. Additionally, it aims to inform any concerned individuals about how we process personal data. It also encompasses the cookie policy and the consent settings for these cookies.
1. COLLECTION OF PERSONAL INFORMATION
By visiting our website, it's possible that personal data about you, such as your name, address, email, phone number, etc., may be collected. These details are only gathered if you provide them voluntarily, for example, by filling out a contact form, a quote request, a callback request, etc. Our commitment revolves around collecting exclusively essential and relevant information to address your service inquiry.
2. PROTECTION OF PERSONAL INFORMATION
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Access to your information is limited to employees or service providers who need this data to provide services to you.
3. SHARING OF PERSONAL INFORMATION
We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes unless you expressly consent to it. However, we may share your information with external service providers who assist us in managing our business. We take steps to ensure that these third parties adhere to strict security and privacy standards.
4. STORAGE AND DESTRUCTION OF PERSONAL INFORMATION
We retain your personal data for as long as necessary to achieve the purposes for which it was collected unless the law states otherwise. Measures are in place to ensure that your information is processed securely and in accordance with this policy. Once personal data is no longer required, we ensure its elimination or anonymization. We perform the destruction of information securely, thus maintaining its confidentiality.
5. USE OF COOKIES
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you visit our site. They enable us to collect information such as the pages visited, the duration of the visit, and your language preferences. This data helps us analyze trends, optimize our site, and provide personalized content.
You have the option to accept or refuse cookies using our consent banner. You can also enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies might limit some functionalities of our website.
5.1 DEFINITION OF DIFFERENT COOKIES USED
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are usually created in response to actions you have performed on the site, such as setting your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.
5.1.2 Statistical Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked on. These data help us measure and improve the performance of the website. The data are anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by our advertising partners or through the integration of social media sharing features. They can be used by these companies to build a profile of your interests and offer you personalized advertisements on other websites.
We encourage you to regularly review the privacy policy of these social networks, as it may change, to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. How the user navigates the site with their mouse, how they click between content, the time they take to perform tasks, and the device they use are some examples of the data collected. The analysis of these data allows the tool to determine the likelihood of the user being a robot or not. These data may be shared with other Google products and services.
5.2 ACTIVATING/DEACTIVATING AND DELETING COOKIES
You have the option to manage your cookies through your browsers on your various devices. Most browsers by default accept the installation of cookies. However, you can configure them to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when it closes or manually delete them regularly. It should be noted that the configuration of each browser is different, do not hesitate to consult their help menu.
5.3 CONSENT TO THE USE OF COOKIES
On your first visit to our website, a consent banner will appear to explain our use of cookies. By clicking on “Accept,” you agree to the use of all these cookies and to our current cookie policy. In this banner, you can also “Refuse” all non-essential cookies for the functioning of this website or “Manage your preferences” by accepting certain categories of cookies. You can change your consent at any time.
5.4 THIRD PARTIES
We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social networks, should be considered as independent entities in terms of data processing. We strongly advise you to consult the privacy statements of these companies.
6. RESPONSIBILITY
Overall, we assume responsibility for the protection of personal information we hold. Our employees who have access to personal information or who are involved in any way in their management take all necessary steps to ensure their protection and to comply with this policy.
7. RIGHTS OF ACCESS, CORRECTION, AND WITHDRAWAL OF CONSENT
You have the right to request access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request correction or deletion of your data if they are inaccurate or outdated. In relevant cases, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and with reasonable notice. The implications of such withdrawal will be explained to you. You have the right to lodge an objection to our organization in case of non-compliance with the PIPEDA (Personal Information Protection and Electronic Documents Act), and if the problem persists, you can address it to the Office of the Privacy Commissioner of Canada. If someone wishes to exercise their rights of access, correction, or withdrawal of consent, they must submit a written request to the personal data protection officer. The appropriate contact details are specified in the “Personal Data Protection Officer” section below.
8. PROCESS FOR HANDLING COMPLAINTS RELATING TO THE PROTECTION OF PERSONAL INFORMATION
If someone wishes to file a complaint regarding the application of this policy or, more broadly, regarding the security of their personal information, they must submit their request in writing by contacting the personal data protection officer, whose contact details are mentioned in the “Personal Data Protection Officer” section. The complaint will be processed within a reasonable time. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and supporting documents of the evaluation, and the response addressed to the person who made the complaint. We are committed to handling all complaints received confidentially.
9. PERSONAL DATA PROTECTION OFFICER
For any questions, concerns, or requests regarding this policy, please contact the personal data protection officer:
- Sam Moghbel, Président
- 514 900-4779
10. APPROVAL
This policy is approved by the personal data protection officer whose professional contact details are displayed above.
11. PUBLICATION AND MODIFICATIONS
We reserve the right to revise this personal information protection and privacy policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to regularly review this policy to stay informed of any updates.